Question 1

What documents do I need to rent a car?

Accepted Answer

To rent a vehicle, you need a valid ID card (or passport) and a driver's license. The driver's license must be valid for at least 1 year. An international driver's license may also be required for non-EU citizens.

Question 2

What is the minimum age to rent a vehicle?

Accepted Answer

The minimum age to rent a vehicle is 18 years. For drivers aged 18-25, a young driver fee may apply, and higher deposits may be required for certain vehicle categories.

Question 3

How long must I have held a driver's license?

Accepted Answer

You must have held a driver's license for at least 12 months before the start of the rental. For some luxury and sports vehicles, longer experience (e.g., 3 years) may be required.

Question 4

Do you perform a credit check?

Accepted Answer

We do not standardly perform credit checks. However, we require a valid payment card in the driver's name with sufficient funds to cover the deposit.

Question 5

Can I rent a car for a company?

Accepted Answer

Yes, company rentals are possible. Just enter the company details (ID, VAT ID) when booking. We will issue an invoice to the company, and you can claim VAT deduction.

Question 6

How can I book a vehicle?

Accepted Answer

You can easily book a vehicle online via our website. Choose your dates, pickup location, and vehicle. The reservation is confirmed after payment or upon confirmation by our team for bank transfer payments.

Question 7

Can I change or cancel a reservation?

Accepted Answer

Yes, you can change or cancel a reservation. Changes are free up to 48 hours before the rental starts. Cancellations less than 48 hours in advance may be subject to a cancellation fee according to our terms and conditions.

Question 8

Can I extend the rental during its duration?

Accepted Answer

Yes, rental extension is possible if the vehicle is available. Contact us as soon as possible or request an extension directly in your customer account. Extension is subject to approval and payment of additional rent.

Question 9

Will I get exactly the car I chose?

Accepted Answer

At Elevatecars, we guarantee the specific vehicle model you booked, not just a "vehicle class". You will get exactly the car you see in the photos.

Question 10

What is included in the rental price?

Accepted Answer

The rental price includes vehicle rental for the agreed period, mandatory liability insurance (PZP), collision damage waiver (with deductible), highway vignette for SK, and seasonal tires. Mileage limit is determined by rental length.

Question 11

Do I have to pay a deposit?

Accepted Answer

Yes, a refundable deposit is required upon vehicle pickup. The deposit amount depends on the vehicle category and chosen insurance. The deposit covers potential damages, fines, or missing fuel. We return the deposit in full upon return of the undamaged vehicle.

Question 12

What payment methods do you accept?

Accepted Answer

We accept payments by credit and debit cards (Visa, Mastercard), bank transfer, and cash (under certain conditions). The deposit can only be blocked on a payment card.

Question 13

Are there any hidden fees?

Accepted Answer

No, at Elevatecars we play fair. You see all fees transparently when booking. Additional fees may only arise if conditions are not met (e.g., returning with an empty tank, excessive dirt, exceeding mileage limit).

Question 14

What is the mileage limit?

Accepted Answer

The standard daily limit is listed for each vehicle (usually 100-300 km/day). For long-term rentals, the limit is agreed individually. Extra kilometers are charged at the rate specified in the contract.

Question 15

What insurance does the vehicle have?

Accepted Answer

All our vehicles have mandatory liability insurance (PZP) and collision damage waiver valid throughout the EU. Insurance covers damage to the vehicle, theft, and natural disasters.

Question 16

What is the deductible for damage?

Accepted Answer

The basic deductible is usually 10% of the damage amount, but at least €400. We offer additional insurance to reduce the deductible to 5% or 0% (Premium insurance).

Question 17

Can I buy zero-deductible insurance?

Accepted Answer

Yes, we offer a Premium insurance package that reduces your liability for damages to €0. This insurance does not cover gross negligence, interior damage, or loss of keys.

Question 18

What in case of vehicle theft?

Accepted Answer

In case of theft, you must immediately contact the police and our support. If you have the keys and documents for the vehicle, your deductible is limited to the agreed amount in the contract.

Question 19

Where can I pick up the vehicle?

Accepted Answer

You can pick up the vehicle at our branch or we can deliver it to an agreed location (e.g., airport, hotel, your address) for a fee. You choose the location when booking.

Question 20

What should I bring when picking up the vehicle?

Accepted Answer

Upon pickup, you need: a valid ID card/passport, driver's license, and a payment card in the driver's name for the deposit.

Question 21

With how much fuel will I get the vehicle?

Accepted Answer

We hand over vehicles with a full tank and expect return with a full tank as well (Full-to-Full system). If you return the vehicle with less fuel, we charge the cost of missing fuel and a refueling fee.

Question 22

What if I am late returning the vehicle?

Accepted Answer

The tolerance for return is 59 minutes. For longer delays, another rental day is charged. If you know you will be late, please inform us in advance.

Question 23

Can I return the car outside opening hours?

Accepted Answer

Yes, return outside opening hours is possible by agreement. An "After hours fee" may apply.

Question 24

Can I travel abroad with the vehicle?

Accepted Answer

Yes, travel to EU countries is allowed. Travel to some countries may be restricted or prohibited (e.g., Ukraine, Russia, Belarus, Albania). You must specify the countries you plan to visit when booking.

Question 25

Are highway vignettes included?

Accepted Answer

The price includes a Slovak highway vignette. Highway tolls abroad are paid by the renter.

Question 26

What if I exceed the mileage limit?

Accepted Answer

If you exceed the agreed mileage limit, a fee is charged for each extra kilometer according to the current price list (usually €0.10 - €0.50 / km depending on vehicle type).

Question 27

What to do in case of a traffic accident?

Accepted Answer

In case of an accident, secure the scene, provide first aid, and call the police. Then immediately contact our assistance service. It is necessary to fill out an accident report for the insurance company.

Question 28

What if the car breaks down?

Accepted Answer

Our vehicles are regularly serviced and in perfect condition. However, if a breakdown occurs, contact our 24/7 assistance service. We will arrange repair or a replacement vehicle.

Question 29

Can I smoke in the car?

Accepted Answer

No, smoking is strictly prohibited in all our vehicles. Violation of this ban incurs a fine for professional interior cleaning (shampooing and ozonation).

Question 30

Who pays fines for traffic violations?

Accepted Answer

The driver is responsible for traffic violations (speeding, parking, etc.). If we receive a fine, we will claim it from you along with an administrative processing fee.

Question 31

Can another person drive the vehicle?

Accepted Answer

Yes, but every driver must be listed in the rental contract. A one-time fee may be charged for adding an additional driver. The driver must meet the same conditions (age, driver's license) as the main renter.

Question 32

Can I transport pets in the car?

Accepted Answer

Transport of pets is allowed only in transport boxes to prevent dirt or damage to the interior. Excessive dirt (hair, smell) incurs a cleaning fee.

Question 33

Do you have customer support?

Accepted Answer

Yes, our customer support is available by phone or email. For urgent cases during rental, we have a 24/7 assistance line.

Question 34

Who to contact in case of emergency?

Accepted Answer

In case of emergency (accident, breakdown), call the number listed in the rental contract or on the vehicle key fob. This number is available 24 hours a day.

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